08-08-2020 12:12 PM
08-09-2020 12:52 PM
Good afternoon, Amanda,
Thank you for taking the time to reconnect with us on the forum.
Each point plays an important role when trying to earn that next certificate, so the loss of a single point can be significant; however, the loss of 65,000 points would be on an entirely different level. Our stores have very little access to a member's rewards account, including the ability to cancel, so I'm curious as to what exactly happened to your rewards account. It looks like one of our specialist, Tasha, replied to a thread you created back in November but she never received a response. I'd be more than happy to take a closer look at your rewards account if you were to send me a private message, with the details listed below, by clicking on the blue button found in my signature.