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New Member
Posts: 3
Registered: ‎01-03-2021

3000+ reward points are missing and expired

Hi support team, 

I purchased a MacBook with best buy credit card. I should get 3K+ reward points. But it was never added to my account. I checked multiple times in past 14 months. My account reward points balance is always 0. Today I find an points expiration message in my account. 

The customer service said best buy will not give me the 3K+ points since it is expired. It doesn't make sense to me. I 've never seen the points before it expires. 

Posts: 1,417
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Registered: ‎11-23-2018

Re: 3000+ reward points are missing and expired

Hi, fireflyk, and welcome to our online community!


Thank you for posting on our forum for support. I hate to hear you may have missed out on points for your MacBook purchase. I'd be wanting to look into this as well, as that's a lot of points to have earned on a purchase!

 

I'd first like to share our My Best Buy FAQ page that outlines expired points. If there is no activity on your My Best Buy account for a period of 12 consecutive months, the points in your account (excluding Elite Plus members) will be issued as reward certificates down to the $5 level, and any remaining point balance will be forfeited. That said, I'd like the chance to review your account and see what might have happened in your case.

 

To start, please send me a private message including your full name, email, phone number, and your order number for your MacBook. If you purchased this in-store, please share the customer service PIN located at the bottom of your receipt. If you don't have any order information on hand, please share when you bought the MacBook. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-03-2021

Re: 3000+ reward points are missing and expired

Thanks for your reply! Just send you my information about the purchase.

My main question is not why it expires in 12 months. I understand that part. My main question is why the reward points can't be seen in my account before it expires. How can I use it before it expires since it is not shown?

 
I 'm guessing it was not linked to my account correctly. I re-setup the reward and bestbuy account link on 1/3/2021. And the point history can be shown once if I refresh the reward points page 3~5 times. Apparently there are more than one technical issues about account link, reward points balance, reward points history.
Posts: 8,668
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Registered: ‎10-10-2012

Re: 3000+ reward points are missing and expired

You should be able to see up to two years worth of your rewards history, so you may need to adjust the search time frame after logging into your rewards account.  I can see the private message you sent with the details Allison requested, so I'll be replying shortly.  You can read a private message by clicking on the envelope icon at the top of the page.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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