Delivery & Installation

[viper33071]

I had a car alarm installed in my 2021 Dodge Challenger by best buy and shortly after, I started having problems with the headlights, auto dim headlights and other interior lights. so I took it to a dealership to find the problem and have fixed as it's still under warranty. Later that day, they called me and told me about the poorly installed alarm was the problem. I went to the dealership and they showed me pictures they took of all the wires that where cut and splice together with only electrical tape. There was not one splice connecter or any heat shrink to protect the splices. There were bare wires and even one wire that was shorting out on the other wire which the dealership said was an extreme fire hazard. On top of that, they also broke a tab on a trim piece and left out a screw. I took it to another dealership as they could fix it faster than the other one and now its fixed and back to stock. Now that it's all fixed, i'm trying to get ahold of customer support but with the long wait times, being transfered to other deptments and disconnected and finally being told to go back to original place of install (which I will after i'm done with this, but not high hopes) I need to be reimbursed for the complete alarm and install, the dealerships costs to make my brand new car right again and the smart car service fees that has incrued for the last 5 months. Really need help resolving my problem here. please help and thanks

[Kadian-BBY]

Welcome to the Best Buy Forums!

Thank you for taking the time to stop by our community forums and letting us know about your experience with this installation. I know that car issues can be very frustrating and a big inconvenience. 

In most cases, the store location that completed this installation would be best suited to assist you. However I can reach out to them on your behalf if you would like. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.