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Posts: 1
Registered: ‎11-24-2022

water damaged caused by leak between water tube and washer

I bought a samsung washer a bit less than a year ago from bestbuy who installed the washer. Today we have extensive water damange due to a leak at the connector between the tubing from the water source at the wall, and the tubing  connected to the washer. Does bestbuy warrantee cover the water damage incurred?

Posts: 80
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Registered: ‎11-08-2021

Re: water damaged caused by leak between water tube and washer

Hey there, simonspang.


Thanks for reaching out to us here on the Best Buy Forums. When I have an issue with an appliance, I want to make sure I get it taken care of as soon as possible, so I understand your frustration. Since the water damage did not result from the installation of the appliance, that would not be covered by Best Buy. If the washer is still under the manufacturer's warranty, I would recommend reaching out to Samsung at 1 (800) SAMSUNG or 1 (800) 726-7864, or if you have the Geek Squad Protection Plan on the washer, I recommend calling into 1 (800) 433-5778. You should be able to get the washer repaired through either of those routes. If you need any other assistance, feel free to send me a private message with your full name, phone number, and email address.

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
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