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Posts: 2
Registered: ‎05-14-2019

water damage to my floor, Sedgwick won't response

I bought washer & dryer from Bestbuy and had bestbuy installed for me. I guess they just insert the water hose into the tube without any tightening. The water hose dropped, and the water was all over my bedrooms and hallway. I called the Bestbuy customer service and they said to call Sedgwick at 855-832-1338. I've called them several times, left a voicemail, an email, but i didn't receive any feedback. What should i do? thank you.

Posts: 18,079
Topics: 2,978
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Registered: ‎09-29-2008

Re: water damage to my floor, Sedgwick won't response



Welcome to our community, although I'm sad it's under these circumstances. I don't have to imagine what you've gone through since I've had similar things happen, and I honestly regret that you're having to cope with these circumstances. I'm even more unhappy to hear that your attempts to get help have not met with success.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt
  • Your Sedgwick claim ID number


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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