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Posts: 1
Registered: ‎09-21-2019

washer and dryer installation

[ Edited ]

hello my name is jeremy {removed per forum guidelines}, i purchased a washer and dryer 2 weeks ago spend almost 2000.00  i had a scheduled delivery and installation scheduled for 09/14/19. the gentlemen came out couldnt install because the person the sold us the stackable units did not tell us that we had to purchase a stackable kit. so that was the first issue. 

next we go into the best buy in melrose park, in illinois and the employess were very rude, cursing and using lots of profanity in front of all customers. they than rescheduled me for today 9/21/19 to have washer and dryer installed, and nothing found out they never put it in the system so i have a big washer and dryer sitting inside my house not connected that i just paid 1700 dollars for. all becuase the employees were all joking around. now i have to wait until the 9/27/19 to have my samsung washer and dryer installed i hope i can get some kind of reinburstment from some one or some kind of email from higher management. i waitied all day for installation and called off of work just to find out that they never scheduled me 

Posts: 305
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: washer and dryer installation

Hi there, 369504JS,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

We appreciate you choosing and trusting Best Buy for your new appliances. I can most certainly understand wanting to get your washer and dryer as soon as possible, and we apologize about any inconvenience this has caused you. We want to ensure that you are happy with your appliances and their delivery and installation. I'd highly encourage you to contact our Geek Squad Client Care team at (800) 304-1259, if you haven't already. This team is specialized to assist with appliance delivery concerns and should be able to further assist. If you had any other questions, please let me know!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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