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Posts: 1
Registered: ‎09-19-2019

two damaged refrigerator

I order a refrigerator that was delivered on Saturday 14th it was damaged ( top door smashed into bottom door). I spoke to a customer service he had no sympathy to give.

 

Second refrigerator was delivered yesterday damaged (Hugh dent on top and side) same customer service as before no care to give.

 

I just called again to have it redeliver, same no caring attitude no offer of a discount no apology. Worst company ever they will soon go the way of Circuit City.

 

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Posts: 278
Topics: 11
Kudos: 46
Solutions: 18
Registered: ‎02-08-2019

Re: two damaged refrigerator

Hey, elaine509,

 

I'm sorry to hear about this experience. We certainly strive for each customer to feel like a trusted friend, and it sounds like we dropped the ball here. Please send me a private message with your full name, email, and phone number and I'm happy to look into this and see if I can help, or formally document any feedback you may have. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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