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Posts: 1
Registered: ‎01-05-2018

tv delivery and set up

I have never been so disapointed with a company.  I spent close to $1000 on a tv, paid for and waited for delivery, only see that the tv was broken.  I sent the tv back and went to the store, not wanting the same brand, and spent more money not to have the same problem.  They would not refund the original tv, and had to go to the store and spend many hours trying to get you on the phone.  Finally I have the refund but still no refund on the original set up.  Many more phone calls.  Have you tried to call best buy, you should its a project.  Fast forwrd 1 week.  I take a second day off from work, waiting for the delivery.  They dont call me, and the dont have the apartment number on the reciept so the doorman does not know who the tv is for, and they wont deliver the tv without an apartment number.  I get the delivery mans phone number, (does not speak english) he hangs up on me.  I am now on the phone with best buy, for over an hour.  and there is no remedy insight.  I am not going to take a third day off from work for this.   someone needs to get on the phone with your delivery company and get that tv here today!

Posts: 2,554
Topics: 17
Kudos: 258
Solutions: 136
Registered: ‎11-29-2016

Re: tv delivery and set up

Good morning sheyer5703,


Welcome to our forums.  My apologies for the delay in our response, as our Support Forums have seen an increase in traffic during the busy holiday season.  With that said, I appreciate your patience, and I’ll be happy to address your concerns. 


I’m unable to locate your purchase using the information you’ve provided upon joining our forums, so in order to assist you further, I’ll need some additional information from you.  If you could send me a private message with the following:


  • Your full name
  • Your email address
  • Your phone number
  • Your order number


This may be enough information for me to locate your purchase.  To send me this information privately, you’ll want to use the blue “Private Message” button in my signature.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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