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Posts: 1
Registered: ‎03-30-2021

three hours on hold and i am waiting for 3rd supervisor - hung up on twice

How in the world do I get to speak with a supervisor????

I have been on hold for over 3 hours, 3 calls. Twice i have been hung up on. I am still waiting. 

My original order was placed on saturday. It has been rescheduled to a yet to be determined date. But i can reorder the same items and have them for pickup curbside this saturday. Only problem is that it is a washer and dryer and there is no way i can lift them so i need them delivered. That is where the whole problem comes in. When my order gets to processing it switches stores (they are 15 minutes apart) due to delivery address. Then it switches warehouses becuase the two stores source from entirely different warehouses (dallas vs St louis). So even though I live probably less that ten minutes from both stores I cannot get the washer scheduled for delivery before May. I can pickup curbside this weekend. I need someone to help me navigate these logistics. I have been told the local stores have no ability to force the delivery details and order. 

 

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Registered: ‎10-19-2017

Re: three hours on hold and i am waiting for 3rd supervisor - hung up on twice

Hey, eynow111,

 

Thanks for reaching out! I wish I could simply congratulate you on your new appliance purchase. I know how exciting it is to make such a big investment and understand why you would want it as soon as possible. I’m happy to review your order details to see what may be possible regarding scheduling.

 

To get started, please send me a private message with your full name, phone number, email address, and order number.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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