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Posts: 1
Registered: ‎01-22-2020

service complaint

[ Edited ]

Good Morning All,


I am writing and I hope my complaint get some attention to help resolved my issue. I consulted with an in-home specialist. I explained to him what my expectation about a gaming/ recoding set-up . We went back and forth. On December 22, 2019 the products and a member of the geek squad came. It was discovered that all the products were not compatible with each other. This caused me to have to pay more. I was told by the Geek associate he will be back the following Monday (12/27/19). No on never called me and my day was wasted. Before the Geek squad associate left he told me that he has many concerns about products not being compatible with each other. He also said since he made all of the notes to discuss further with the in-home spealisit He will be the one to return and insist that if anyone called me to schedule the appointment tell them that he ) Michael) will be the one to complete the job.

I contacted the in- home specialist and still not able to get it right. In Jan 2020 the in home spealisit and 2 young men came to my home and attempted to configure things on my computer and missed it up. I called and reported and they told all the different stories they could not help. I called the customer services number and made several complaints and were given reference numbers. I called the Bob {Removed per froum guidelines} for the DCMV area and until today I have not hear from him. I went into a store and the manage was not nice . he told he to take a speak and Michael will call me. Until now I have not heard from anyone and my issues are unresolved. In the mean while I have started paying my credit card and still I cannot get the help. What do I do? Bibi


Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: service complaint

Hello, Bibi,


Welcome to the Best Buy Community forums. Thanks so much for reaching out about this. Our In Home Adviser program is designed to avoid situations like this by making sure that the solution will work for your specific setup. I'd like to take a closer look so we can try to find a solution here.


Please send me a private message by using the link in my signature below this post. If you include your name, email address, phone number, and order number, I can check this out and see if we can find a solution.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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