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New Member
Posts: 1
Registered: ‎03-23-2021

scheduled delivery

I ordered a microwave/wall oven combination on Feb. 8, 2021.  It was to be delivered and installed March 22.  I received a couple of text messages in the week before reminding me of the time and date.  On the Sunday night before I got a phone call telling me the installation would be done the next morning between 8 and 11.  I had everything prepared and waited.  and waited.  By 1:00 that afternoon when no delivery I called the number that had called me the night befo  re to check on it.  They told me it was back ordered and would not be delivered and installed until May 5.  I asked if anyone was going to call and let me know but all I got was an apology.  I tried to call the Modesto CA store but the answering machine said they were not taking any phone calls that day.  I am paying for the delivery and installation and I believe I am justified and in asking for a credit for that amount since I never received a phone call or email regarding the nearly 2 month change in delivery.

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Posts: 159
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Kudos: 11
Solutions: 5
Registered: ‎11-12-2018

Re: scheduled delivery

Hello, bsosa.

 

Thank you for joining us here on the forums and sharing your experience with us. 

 

I can certainly understand you reaching out, as I would be doing the same thing had this happened to me.

 

I'd be happy to look into this further for you.

 

To get started, can you please send me a private message with your full name, email address, and phone number?

 

You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
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