11-19-2021 12:21 PM
I PURCHSED A SAMSUNG REFRIGERATOR ON NOVEMBER 12,2021. The date I chose for delivery was 11/13/21. this date was accepted by the system. The next morning I checked and the system changed to 12/22/21 to coincide with another futer delivery I had ordered. I called the best buy number to chane the appt. The customer service associate did not listen to me and scheduled my delivery for 11/15/21. I told him that I worked that day and that I coild not accept delivery that day , he said it was a temporary appt and it would be changed. I called back and requested the date be changed to the 17th. On sunday night I recieved confirmation for delivery on the 15TH. I called the best buy number and cancelled that appt. I confirmed the delivery on the 17th. On Nov 17,21 I recieved a text confimation and email confirming my appt that day. I emptied my old refrigerator and waited for my delivery. No phone calls no notifiv=cations from delivery company. THEY NEVER SHOWED. I called best buy and I was told the refrigerator was on the truck but was misplaced. THey said to call back in 3 hrs to set new delivery date. I drove to a best buy and asked for help from an appliance person in the store. He checked for me and said the refrigerator may have been stolen or lost. He said try a couple hours they may clear it by then. I called that night no change. I called thursday no change, I asked for a supervisor and was refused. They sent expedited emails to the delivery company who have never responded. I have called multiple times without success. It is now friday, I called this morning. The refrigerator has been lost since th 16th. No one has contacted me. I have not been given a supervisor to talk to, nor a diffent way to contact best buy or the carrier. My refigerator is lost somewhere. I cannot cancel the order or have it delivered. They latest told to me was to wait another 36 hours! Why is their mix up my concern???
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11-20-2021 10:52 AM
No one from best Buy has reached out to me. I am not able to modify my order or set a delivery date. My credit card has been charged for the purchase amount! They are essentially holding my credit hostage! This is unacceptable. I have repeatedly called and requested help.
11-21-2021 01:39 PM
Welcome to our online community. We sincerely appreciate you choosing Best Buy for this investment, although I am sorry to hear things did not go as planned. The delivery and installation of a new appliance should be a seamless process, including accurate scheduling. Based on your description of events, I understand that was not the outcome. You also mentioned you’re concerned this model may not be available. I’d love to investigate this for you. Going forward, I will do all I can to help.
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