Delivery & Installation

[Meghansmom99]

On Friday February 24th a package was delivered to the neighbors house behind mine and Im assuming that they mistook my house for the neighbor and pulled up into my front yard and got stuck. They left deep ruts and tracks in my yard and didnt even bother to leave any kind of note or anything. I came home from work and seen my yard destroyed. I have called and have gotten no where. In order for them to escalate it,they are wanting me to go to my neighbor and get their order number when they already have the address. Please explain to me how i would get this order number when it wasnt even my package. I cant even mow my yard because of the deep ruts. I would like to know who is resposible for fixing the damage? Again, I am getting no where with Best Buy nor Geek Squad.. 

[Melissa-BBY Senior Social Media Specialist]

Hello, Meghansmom99,

Thanks for reaching out. I know coming home to find that your yard has ruts, isn't ideal, and wanting to find out who is responsible is understandable. I'd be happy to see how I may be able to help with this. 

Generally, our systems don't provide the option to search for an order by an address. If this was a package that was delivered, this likely was done by a standard carrier such as UPS, FedEx, USPS, or possibly Shipt. If you are able to send me a private message with your full name, phone number, email address, and any details about your neighbor, such as their full name and/or phone number, I may be able to locate the carrier at least. Due to our Privacy Policy, I wouldn't be able to share other details regarding the shipment. To send the private message, you can use the button in my signature below. 

Sincerely,

[Meghansmom99]

It was Best Buy geek squad delivering a TV to my neighbor behind me because my son seen them out the window..

[Melissa-BBY Senior Social Media Specialist]

Hello again, Meghansmom99,

Thanks for that clarification. As it was mentioned it was a package, it sounded more like a shipped item, versus an item our Geek Squad had delivered. 

I did receive your private message, and I'll be reaching out there shortly, to gather some additional details from you. 

Sincerely,