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Posts: 1
Registered: ‎06-30-2019

poor customer service

I originally placed an order for a TV and Geek Squad installation on June 14. The tv was set to be delivered the morning of June 20 with Best Buy coming to install it June 21. The day before they called to confirm the delivery window. The morning of the scheduled delivery, they called and said the tv wasn't coming.  I had taken time off and arranged to be there for the delivery, and quite honestly, I was upset. After several long phone calls, I was finally able rescheduled delivery of the tv for 6/24 and installation for 6/28. The day before that delivery, I got the call that the tv again wasn't coming. I then rescheduled the tv delivery for 7/1 with installation for 7/5. I just received the call that the tv again isn't coming. I am frustrated, angry, disappointed, and at a loss for what to do next.  I tried the chat option.  They told me that the tv will, "probably arrive earlier than the date quoted of July 1".  Really?  July 1 is tomorrow, and I just recieved a call telling me it wasn't coming, and I told you this in the chat.  Are you just typing a prewritten script to me?  Previously, I have tried calling.  Best Buy customer service says it is a delivery issue and to call delivery support.  Delivery says it is a product availability problem and to call Best Buy.  It has become a full time job calling back and forth, scheduling and rescheduling, and moving my personal schedule around to be avaiable for a delivery that never happens.  No one seems interested in helping me find some reasonable solution to the problem.  I am beyond frustrated with Best Buy and their customer service practices.

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Registered: ‎11-12-2018

Re: poor customer service

Hi there, Gau728!

 

Welcome to our online community! 

 

I can certainly understand how frustrating this experience must have been. I can tell you that if my new TV was delayed, I certainly would not be a happy camper! I will see what I might be able to do to get you back to streaming in no time!

 

Would you please use the link in my signature to send me a message with the full name, phone number, and email address on the order? I look forward to hearing back!

 

Sincerely,

Halie|Social Media Specialist | Best Buy® Corporate
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