09-12-2019 09:23 AM
Where to start. This experience with delivery has been a nightmare. I have missed 4 days of work because they didn't deliver when they said they would. No one called me. I had to call them. Each person said "sorry". Each person said they would take care of it. Each person has screwed something up. I have received the wrong appliances, they have brought the wrong appliance to replace something that was damaged, they didn't install correctly or SAFELY, didn't level the appliances, etc. Again, after working all night I stayed up for the early delivery of a replacement stove. They brought a dishwasher.
I wish I could have canceled the entire 4 appliance order of thousands of dollars and purchased them elsewhere. Of course my payment already went through by the time they screwed up the first delivery.
Do you think they have offered to compensate in some way the $$ I am out from being home instead of at work. Hell no. Just "sorry" EVERY TIME. The excuse is always that the last person screwed up somehow.
Managers at the actual store are not allowed to contact the outsourced delivery company I was told. I bought the appliances from Best Buy and yet when I call there is NOTHING they can do. There is no one in charge to talk to. I've heard it all.
09-15-2019 11:30 AM
Welcome to the Best Buy Community forums. I'm sorry about the poor experience you've had with multiple incorrect appliance deliveries. I've had a similar thing happen before, so I can understand how frustrating this is.
Have you reached out to our Geek Squad Client Care team at (800) 304-1259? That team is set up specifically to help out in situations like this with mishaps with appliance deliveries. Please give them a call when you have the chance, and the will do their best to assist you and find a solution.
Safety is a huge priority for us, so we want to make sure we get this right.