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New Member
Posts: 6
Registered: ‎09-12-2019

nothing but problems

Where to start. This experience with delivery has been a nightmare. I have missed 4 days of work because they didn't deliver when they said they would. No one called me. I had to call them. Each person said "sorry". Each person said they would take care of it. Each person has screwed something up. I have received the wrong appliances, they have brought the wrong appliance to replace something that was damaged, they didn't install correctly or SAFELY, didn't level the appliances, etc. Again, after working all night I stayed up for the early delivery of a replacement stove. They brought a dishwasher. 

I wish I could have canceled the entire 4 appliance order of thousands of dollars and purchased them elsewhere. Of course my payment already went through by the time they screwed up the first delivery. 

Do you think they have offered to compensate in some way the $$ I am out from being home instead of at work. Hell no. Just "sorry" EVERY TIME. The excuse is always that the last person screwed up somehow. 

Managers at the actual store are not allowed to contact the outsourced delivery company I was told. I bought the appliances from Best Buy and yet when I call there is NOTHING they can do. There is no one in charge to talk to. I've heard it all.

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Posts: 6,846
Topics: 109
Kudos: 572
Solutions: 382
Registered: ‎12-23-2016

Re: nothing but problems

Hi, thelauwes,

 

Welcome to the Best Buy Community forums. I'm sorry about the poor experience you've had with multiple incorrect appliance deliveries. I've had a similar thing happen before, so I can understand how frustrating this is.

 

Have you reached out to our Geek Squad Client Care team at (800) 304-1259? That team is set up specifically to help out in situations like this with mishaps with appliance deliveries. Please give them a call when you have the chance, and the will do their best to assist you and find a solution. 

 

Safety is a huge priority for us, so we want to make sure we get this right.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎09-12-2019

Re: nothing but problems

I have done that and each person blames the person before. 

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Posts: 6,846
Topics: 109
Kudos: 572
Solutions: 382
Registered: ‎12-23-2016

Re: nothing but problems

Hi, thelauwes,

 

We should be looking for a solution on this rather than laying blame.

 

Please send in a private message by using the link in my signature below this post. I'll need your name, email address, phone number, and order number. Please also let me know what outstanding work still needs to be done and we'll see what's possible.

Sincerely,  

Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 6
Registered: ‎09-12-2019

Re: nothing but problems

I have replied

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Posts: 3,496
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Registered: ‎11-29-2016

Re: nothing but problems

Good afternoon, thelauwes,

 

Thank you for getting back to us with this information.  Kyle is out of the office at the moment, so I’ll be replying to your message in a bit.  To read my message, you’ll want to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎09-12-2019

Re: nothing but problems

You messaged me back on the 21st and it is now the 1st of October. Your message stated you would get back to me in "a bit". Two weeks is longer than a bit and also typical of Best Buy customer service.

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Posts: 3,496
Topics: 29
Kudos: 320
Solutions: 212
Registered: ‎11-29-2016

Re: nothing but problems

Welcome back to our forums, thelauwes,

 

My apologies for any confusion from my previous post.  Reviewing the message I sent you on September 21, I see it wasn’t opened until October 1, which may explain the delay.  I see you’ve also replied to my message with the information I've requested, so I’ll be replying to your message shortly.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full Version” before this envelope is visible.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 6
Registered: ‎09-12-2019

AGAIN

Well, once again Best Buy Techs did not show up for an appointment. Set from 7a-1p which is a huge amount of time. When I called support, she called the techs and they said I didn't have a dishwasher!!!!! and I wasn't on their route. I have a text, an e-mail, and a phone call stating that I had an appt. and they didn't bother to show up for the 4th or 5th time. With all of the screw ups and tiem and money this has cost me, I really wish I had purchased elsewhere.

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Posts: 3,496
Topics: 29
Kudos: 320
Solutions: 212
Registered: ‎11-29-2016

Re: nothing but problems

Good afternoon, thelauwes,

 

I’ve received word from leadership at your local Pacific Sales team, and I understand they’ve arranged for a replacement range, as well as a repair for your dishwasher, has been scheduled for tomorrow.  I’m optimistic these services will be completed successfully, but if you have any other concerns, don’t hesitate to visit our Support Forums again.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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