Delivery & Installation

[april-5]

I purshased a side by side whirlpool refrigator. I filed a compliant after on 09/23/21 regarding damage to my floor after an installation of a referigator. i was informed that someone from sedjwick would me contacting me. i have left serveral voicemails, along with several emails with no repsonse at all. My floor is getting worse, this is the worse customer service i have ever received.  Can someone please contact me regarding this matter. 

[AndrewB-BBY Social Media Specialist]

Hello, april-5,

Welcome to our community forums. I appreciate you taking the time to let us know about this delivery. Having had several appliances delivered to my home I know that if any damage took place I would want to get it repaired as quickly as possible. I would be more than happy to take a look into this here on my end and see if I can help you get an update regarding this damage claim.

While Best Buy is unable to directly view the status of your claim, I would like to reach out to our partner Sedgwick Claims Management Services for more information. I will need to gather a couple more details in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Claim number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

[april-5]

What blue button?

[april-5]

I still waiting on a response from Sedgwick,

[Kayla-BBY Social Media Specialist]

Hi, april-5,

Thanks for following up, though I’m disappointed to hear that your claim has not concluded. AndrewB-BBY isn’t currently available, so I’ll be stepping in for him. I hope you don’t mind.

If logged into the forum from a PC, there should be a blue “Private Message” button next to my signature below this post. However, if you don’t see the “Private Message” button, there is another way to send a private message to me. Start by logging in the Best Buy forum. Then, click on my username (Kayla-BBY) to the left of this post. That should take you to my “About” page. Once there, “Send this user a private message” should be one of the options under the “Contact Me” section.

Please be sure to include your full name, phone number, email address, and the Sedgwick claim id number in your private message so I can begin looking into what may be possible to help going forward.

Kind regards,