06-05-2018 12:58 PM
06-06-2018 08:29 AM
Good morning Marilyn,
Although I wish your visit to our forums were under more fortunate circumstances, I do appreciate you taking the time to share your feedback with us. We always strive to provide a positive shopping experience for our customers, regardless of what their shopping for. From what you’ve described, it sounds like our associates at our Longmont, CO store provided the level of service we expect our customers to receive, so it’s disheartening to hear your experience with the delivery of your refrigerator turned an otherwise positive experience so sour. I realize I can’t undo the disappointment this experience has caused you, but I truly regret the frustration this delivery has undoubtedly caused you.
Going forward, please know I’ll be documenting your feedback here at our Corporate Headquarters, to make sure your insights are visible to the appropriate leadership. Using the information you’ve provided us upon joining our forums, I’ve located the order in question, to ensure this delivery is fully documented. We can’t hope to improve the level of service we provide our customers without their feedback, and it’s posts like yours that help us do so. I’m truly thankful you took the time to share your insights with us, and I’m optimistic your feedback will help us prevent a similar experience from happening to our customers in the future.
|SeanM|Social Media Specialist | Best Buy® Corporate|
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06-07-2018 08:51 AM