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New Member
Posts: 3
Registered: ‎01-16-2023

life threating chemical exposure to kids

[ Edited ]

Hoping you can help escalate my Sedgwick property claim filed on December 21st. Here is the copy of the email I got from Jennifer {removed per forum guidelines} at best buy:


"I am providing you with the claim ID {removed per forum guidelines} for the claim that was submitted on 12/21/2022.  The claims department should contact you within 2 to 3 business days. If you need to contact the claims department please use contact 855-832-1338 and refer to the claim ID provided.  This claim has been escalated due to the chemical exposure."


Due to the hazzardous and potentially life threating nature of this incident (especially with a 9 month old and 6 year old at risk) you would think Best Buy as a brand would like to help their customers out. While the complete explanation will take paragrpahs id be more than happy to hop on a call and give all the details needed. (As I have tried with Best Buy and Sedgwick multiple times)


When will I hear from someone?




Social Media Specialist
Posts: 111
Registered: ‎10-19-2020

Re: life threating chemical exposure to kids

Hey there, GHerbert, 


Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders and making a damage claim, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
New Member
Posts: 3
Registered: ‎01-16-2023

Re: life threating chemical exposure to kids

it says I have reached the limit of messages I can send when I have never sent a message? How do I send you the message?