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Posts: 1
Registered: ‎08-14-2019

faulty installation, no help from the store

Bought an over the stove microwave and paid for an installation two days ago. The installer damaged the inside bottom veneer of my new cabinet when he drilled a hole to pass the plug through. I can live with that, what I can't live with is that the installers did not set up the venting properly, the microwave vents through the hole they made for the plug and into the closed Cabernet where I store dishes and out the small crack in the area of the the back wall where its mounted. I called Mike, the customer service manager at the Concord New Hampshire store and he said he did not have direct contact with the installers, would contact the installer division and kept saying that he would do the best he could. That was Monday, August 13th in the late morning. Mike never had the decency to call me back yesterday, one way or another. I called him today and he asked, "didn't some call you." I said no. I told him I needed this rectified today. He once again said he would do his best but couldn't promise anything. I asked him to call me back in an hour and he told me it could take between 1 and three hours to get a response. I asked him to call me back by 2 p.m. today (8/14/19) and he said he wasn't sure he could do this because he might be busy with other matters. Really, under the circumstances the Customer Services Manager doesn't have time to place a two minute call? I won't buy anything from Best buy again given my current experience at the Concord New Hampshire store. The were congenial and full of promises when I handed over more than 5 hundred dollars. Now they can't be bothered to fix the mistakes they made. I can't use a microwave that vents to the inside of a dish cabinet and I shouldn't have to.
Posts: 7,326
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Registered: ‎11-30-2015

Re: faulty installation, no help from the store

Hello, TG83,


Welcome to the Best Buy Support Online Forum Community! Purchasing a new OTR microwave is a very exciting purchase. Thank you for choosing Best Buy for your purchase. We’re sorry to hear that your installation didn’t go as planned and partnering with your local Best Buy for further assistance didn’t result in a resolution. We’d be happy to see how we can point you in the correct direction on this matter for some further assistance.


We’d highly recommend reaching out to our dedicated support line at (800) 304-1259 to discuss your concerns and how we might be able to assist you further. Our Geek Squad Client Care team would be best positioned to assess the venting issues and determine the best path to assist. If you’re looking for assistance with the damage to your cabinetry, we’d recommend giving Sedgwick Claim Management services a call at (800) 620-7409.



Mariah|Social Media Specialist | Best Buy® Corporate
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