08-05-2021 04:05 PM
i want to know who i can talk to in regards to my washer not being delivered on time. i had a scheduled delivery for july 27,2021 btw the hours of 9-1pm. which never showed up . i called at 1:30 pm only to be told oh sorry someone was supposed to let you know that the washer was still being shipped . yet no one did call me to let me know, but since the day before i was receiviing non stop text about my delivery and the day off as well. so now im out a day of work and no washer . i had already waited 3 weeks for. so the guy who im talking to says you can call tomorrow so we can schedule a new date. but the new date is now 2 weeks away because their delivery windows are all booked. i called over and over to speak with a manager or suprvisor for hours only to be put oh hold and then disconnected, noonne ever called back , so whats the point of the call back number and them asking for it just we get disconnected. the only reason i havent just requested and refund and told them to shove the washer you know where was because i got it on the fourth of july sale and that washer now cost more. but this is absolutely the worst experience i had with best buY AND WILL NOT BE USING THEM AGAIN. i could have gotten the same washer at sams brandsmart or homedepot for the same price itss not like they had it any cheaper.. i was supposed to get some type on compensation according to the first guy but since noone knows anything, there thats goes. they second lady i talked to tld me i had to wait on my delivery and then call back for the compensation . which makes no sense cause after i get my delivery no onees going to give a rats butt. so theres my rants on awful ccommunication and the customer service of this place. i need someone to give mme some answers please.
08-06-2021 12:35 PM
Welcome to our community, slimshady430,
Thank you for reaching out to us. Purchasing appliances can be an investment in your home, and can take careful consideration and planning. I hail from a busy family, and making the time to be present for a delivery can be a process even with advance notice. I’d be happy to learn more about what happened, as well as going over our options going forward.
To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.