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Posts: 1
Registered: ‎03-15-2021

dishwasher delivery and subsequent service calls

We received a GE Profile dishwasher on 2/2/21.  The dishwasher was delivered on time and brought into our condo.  We were asked to inspect if for any damage.  We saw none.  Due to covid, we had to buy the other matching appliances from other vendors so we elected not to have BestBuy install the unit.  When they came to do the other appliances, it was discovered that the feet were missing from the dishwasher.  I had feet for a table that they used as a temporary fix but they did not complete the installation.  I called Best Buy, I was on hold off and on for over 2.5 hours and was first offered a new dishwasher and then told oh...they are now backordered.  Then I was told that a service call was being placed for the week of February 16 and that I would be receiving an email confirmation.  I never did, I called again and was told that there were no notes in my file (I was promised notes were being taken) and that they would initiate a service call.  They gave me another date and promised again, that I would be receiving an email/text confirmation -- even did a test text.  The night before my 'so-called' repair, I called Best Buy because I hadn't heard anything.  They told me that they had nothing on file.  I requested to speak to a manager, was told no one was available that one would call me back.  After 2 hours no return phone call.  I called another another number that was listed for the corporate office and I was put in touch with a gentleman named Carlos.  He promised he would help me.  He took down all the information and finally, I received a confirmation for a service call.  We went over the issues and I was assured, all would be fixed.  My service call was scheduled for last Tuesday -- first the gentleman called me from the warehouse and said he couldn't find my dishwasher...told him that I had it that it was a service call - the dishwasher was missing its feet and needed those put on and then the installation.  He arrived and had no parts.  Could not do the work.  Said there was nothing on his work order about missing feet.  He had no parts on his truck.  He called the resolutions office and I was put in touch with a woman named eileen or Elena?  She said she would have the parts fedexed to me and we rescheduled the service call from tomorrow 3/17.  No parts have arrived.  I called today and was told hmmmm it looks like the parts are backordered and we don't know when they will be in.  This is ridiculous....6 weeks and still no functioning dishwasher.  The worst customer service ever and no one takes responsibility.  I might have received a new dishwasher by now -- might have been faster.  I have asked to speak to someone of authority and I keep getting the run around.  I don't think I will ever buy anything again from Best Buy.  This has been the absolutely worst experience -- I have spent more time trying to resovle this on my own will little or no effort from the company.  No one takes responsibility -- had I not called today, there would have been another wasted service call.  I have no idea now when this is going to be resolved.  I will share my expereince with everyone who is considering using Best Buy for appliances.

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Posts: 103
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Registered: ‎08-02-2019

Re: dishwasher delivery and subsequent service calls

Welcome to our community, jvodak,

 

Thank you for reaching out to us. Purchasing new appliances can be logistically challenging in the best of times, and COVID-19’s effects can exacerbate and already complicated situation. A new dishwasher without feet would be quite hard to use, and I can understand your desire to receive assistance as soon as possible. I’m sad to hear that you have been unable to receive a resolution for your request so far, and I wish that we could’ve meet under better circumstances. I’d be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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