01-29-2019 01:07 PM
01-29-2019 01:44 PM
Thank you for taking the time to reach out to us on the Best Buy forum to let us know about your recent experience when buying a TV and installation service from the Holyoke, MA Best Buy store. It should be an exciting experience to buy a new TV so I’m sorry your experience has not gone the way we would like. I can understand being frustrated about your situation, especially if you’ve been told previously that you would receive calls and those did not come as expected.
While I cannot change what has gone before, I’d like to take a closer look at this situation. So I can do that, can you please send your full name, phone number, email address, and order number? To keep that information secure, please send that as a private message by using the “private message” button in my signature below.