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New Member
Posts: 1
Registered: ‎09-19-2019

delivery

Purchased a washer and dryer to be delivered today.  Received an email yesterday saying both would be delivered today.  Driver shows up with no washer and now I'm told they found out it wasn't in stock this morning at 5:30 am.  Rescheduled to be delivered Saturday, and I asked "how will they know it's in stock for Saturday when apparently they only check stock the morning of delivery??".  Answer, I don't know.

 

Poor customer service, shouldn't find out I'm not receiving when promised from the delivery man, and they way I found out about washer coming Saturday was that I called.  I'm hoping it comes Saturday, but who knows.

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Posts: 280
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: delivery

Hey, Katherine,

 

I can certainly understand your frustration and disappointment, as a new washer and dryer are such an exciting purchase. Please let me know if you're in need of any additional help, and I'm happy to see what I can do. Simply send us a private message with your full name, email, and phone number by clicking the blue button in my signature below. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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