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Posts: 1
Registered: ‎12-01-2020

delivery & installation incompetence

Why sell Geek Squad installation/setup services when you know that the third party vendors are incompetent?


I bought a TV was given a date/time window for delivery/installation and no one showed up.  No one called.  No one emailed.  A day off of work for nothing.


I called BBY Customer Support three times in an effort to find out the status.  Each call lasted over an hour, almost all wait time, either with BBY or the vendor.  


Apart from insincere sounding apologies, canned expressions of understanding my frustration, and lame acknowledgment that it was unprofessional, in the end I got an excuse:  the vendor dispatch couldn't reach the installer by phone/text/email and so "we don't know what happened and we just need to re-schedule".  Are you kidding me?  


The next open date is in a week, presumably at the mercy of the same crew that left me at home all day?  


I was offered a gift card for my inconvenience and told that there was no assurance the next delivery/installation(in a week) would be any different, "hopefully it will work out next time".  When I asked a few questions about why it would be better I started to get the attitude and take-it-or-leave-it vibe.  


Terrible business practices and terrible response so far.  



Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: delivery & installation incompetence

Hey there, jp67!


Thank you for joining our community here on the Best Buy Forums. Getting a new TV should be really exciting, and I am sorry to hear that yours did not arrive when originally expected. I am happy to look into this further! To start, can you please send a private message with your full name, phone number, and email address, along with the order number (if you have it)? You should be able to do this by clicking the blue button beneath my signature. 




Jenni|Social Media Specialist | Best Buy® Corporate
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