Delivery & Installation

[Amy22]

This is the absolute worst experience I’ve ever had to deal with regarding installation.

We bought a stackable washer and dryer and they did not install it properly at all! The screws became loose over time because the washer shook so much, which the installation guy said it was normal for it to shake that much! Yeah right!
They installed it all wrong! Used the wrong screws and didn’t attach it right. Even undoing screws that held the machine together to attach the middle platform.
So the middle platform became damaged from the bad installation.
So we finally get a new platform kit after pulling teeth with Best Buy and have the installation guys come out again and they have no clue how to attach it!!! No clue!!! They needed to study the instruction book for half n hour. Really?
So what do you think the outcome was?
You guessed it.
Our washer and dryer is still shaking just awful!!!
The installation guys didn’t even test it.. just out the door they went, most likely because they were frustrated because they didn’t know how to install it,so they did they best they could and bolted out the door.

At this point I just want to return the washer and dryer.
Why should I have to deal with another set of installation workers to come over to not install it properly. If it’s not installed properly the machines will end up getting damaged!!
Is that the way Best Buy wants to conduct business?
Best Buy needs to be aware their installation company has no clue what they are doing.

[Sarah-BBY Social Media Specialist]

Hello, Amy22,

We appreciate you taking the time to visit our online community. It is extremely important appliances are properly installed, for several reasons. If there was a problem with the way your washer and dryer were installed, it stands to reason you would be seeking support. Based on your description, you’re still experiencing issues, even after the last team was out to address the issue. We would love to learn more about this, in effort to determine what we may be able to do to help with a resolution.

To get started, please send our team a Private Message. Please be sure to include your full name, email address, and telephone number. If you happen to have the order information, please share that with us as well. To send a Private Message, simply select the blue icon, which is located across from my signature. 

We look forward to hearing from you.