09-16-2019 01:28 PM
So, this is the worst experience I've ever had with a delivery and instillation. The first time, a Wednesday (five days after the purchase), I get that the drain pan has a hole in the wrong place, so I rescedule three days later. The second attempt a Saturday, I get a call two and half hours from my delivery window, saying that a mistake had been made and my washer and dryer were not scheduled to be put on the truck. They say call back Monday... After multiple calls, I did reach someone that day, who apologized, said they would give me a "make good" gift card (which I still haven't seen) and rescheduled AGAIN, for the next Wednesday.
When the installers arrived, they said that the washer couldn't be installed because there was not 4 inches free space from the wall. I asked them to try it but they refused. I did convince them the leave the washer, and they did install the dryer. My husband single-handedly installed the washer, with plenty of free space betwen the water hoses and the washer. I have photos to prove it! I am so dissapointed in the contractors BB uses to install. I still expect to be compensated for my troubles,as this took forever to be delivered, and it was a constant source of frustration. I will not be using BB to purchase an applliance again. I regret purchasing the total support package as well.
Also, why does it take an hour to reach a geek squad staff person????
09-18-2019 05:30 PM
Hi there, BlairProvo!
Welcome to the Best Buy Community Forums. I understand you have some concerns regarding a recent major appliance delivery. We hope to provide all our customers with excellent customer service, and it disappoints me to hear that we were unable to deliver and install your washer as you had hoped.
Have you reached out to our Geek Squad Client Care team at (800) 304-1259? That team is set up specifically to help out in situations like this with mishaps with appliance deliveries. Please give them a call when you have the chance, and they will do their best to assist you and find a solution.