Delivery & Installation

[Seek]

Never order an appliance from @Bestbuy that needs to be installed. The installer was several hours late with no notification. Showed up with nothing indicating he was from @Bestbuy. I didn’t see a delivery truck so I told the guy I was going to come out to verify a truck was out front with my dishwasher. I walked out only to see the driver pull off without a word. Called to notify BB of this extremely rude delivery person that just took off and to schedule another appointment. I was unable to schedule an appointment after weeks of trying because BB’s system kept showing the item out for delivery. After several weeks of repeated calls and hours of hold time I decided to cancel the order. BB refunded the dishwasher cost but has so far refused to refund my ~$200 delivery/installation fee Terrible customer service. Terrible call trees. Warning - stay away from the Total Tech scam for install end delivery. I asked to speak to a manager about the installation refund. Was told a manager would call me back. That was months ago. Still no call.

[Jenni-BBY Retired: Social Media Specialist]

Hi there, Seek!
Thank you for joining our community here on the Best Buy Forums. As we strive to provide expert service, this is certainly not the experience that we want for our customers. I am happy to look into this more and to see what may be possible! To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 
Best,