04-12-2021 08:58 PM
I ordered a refrigerator from Best Buy on July 11, 2020. Initial delivery date was set for September 2. Needless to say it never arrived. The delivery has been rescheduled no less than 6 times. Each time I call and receive confirmation that everythign is set. I take a day off from work. I wait. I receive a text that it is on its way. No less than one minute later another text is sent sayng it is not in stock. Calls to the customer serice line end in hours of waiting, being disconnected, speaking to people in Columbia or elsehwere who do not care a bit about the cusotmer or their jobs and ultimately in frustration. It is absolutely outrageous that the CEO of this company hides behind these phone banks. There is no direct way to reach corporate or to speak to anyone. As an educated person I wrote an actual letter. NO respnse. I waited again. After 9 months I am told I will need to choose a new product. I am put on hold AGAIN to speak to sales and guidance to find a comparable product. Needless to say after 30 mintues on hold following the 90 minutes on hold to be told I needed a different product no one comes on the line.
It is clear that Best Buy could not care less about its customers. It takes no pride in it's commitment to providing a service or product. It has no accountability, no respect for its customers. If it did the peopel in a position to make change would not be hiding behind walls. There is a complete lack of respect for peopel's time and for their needs. I will do my best never to purchase a product from you again. With this type of service it is clear why Amazon will put you out of business and they should.
04-13-2021 10:49 AM
Thank you for reaching out to us. Choosing new appliances can be an investment in your home, and I’m sad to hear that things may not have gone as expected during the delivery. We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.
06-11-2021 07:29 AM
Just to follow up with you. When we finally had time went to the Home Depot. Purchased a better refrigerator with more features and space. While we were there also decided we needed a new range. Payed in full. And guess what? It was delivered the next week. They called, they provided a 4 hour NOT 8 hour window and it actaully arrived. The first time. Now that is customer service and why you willl once again be on the verge of bankruptcy and eventually go out of business as an entity unless you start to treat your customer's time with some respect. A message to pass onto Mr Corrie Barry.