06-19-2020 10:54 AM
We just cancelled our $5000 appliance order because of the lack of communication, poor service and feeling of zero satisfaction.
We purchaced 7 new appliances for our home on May 25th, with a delivery date of June 23rd. we received an email yesterday (June 18th) saying the dishwasher is discontinued indefinitly, but if it ever comes back into stock, we will get one!!!! What kind of service is that? 5 out of 7 appliances were in stock at our local store on the day of purchase, but we were told we couldnt have them shipped until June 23rd. I was ok with that. But then, Best Buy pushes the delivery off almost a whole month more, NO WAY!!! We didnt have installation, just delivery, no reason why this couldnt have been possible. We were not offered a replacement, upgrade, discount... Not even so much as an apology for this inconvenience... NOTHING!!! We rescheduled our family vacation for a delivery of June 23rd, no you cancel?!?!? Your rep showed no concern for our situation, and were offered nothing but another month to wait for appliances that are in stock in other places. I will be sure to let everyone I know how Best Buy treats their long term loyal customers.
06-27-2020 11:04 AM
06-30-2020 02:18 PM
Thanks you for taking the time out of your day to share your experience. It’s certainly never fun to have an order delay unexpectedly. I can imagine it would be even more frustrating to find after a missed appointment that product was either discontinued or unavailable. I’m very sorry for any inconvenience or disappointment this caused, as it sounds like you and your family were quite eager to receive these items since you decided to reschedule a vacation to receive them.
While it’s hard to provide specifics without access to your original order information, I can say that if the original appliances are not available or discontinued, it may be necessary for you to reselect different items if still wanting to make a purchase with us. As it has been a while since you originally posted, do you have an update? Are you still in need of assistance? If so, while I cannot promise a specific outcome, I’ll be happy to see what may be possible going forward. I’ll need confirmation of your full name, phone number, email address, and order number to get started.
06-30-2020 02:24 PM
06-30-2020 03:23 PM
Thanks for your message! It sounds like you had a beautiful design in mind for your kitchen. I’m happy to send you a private message to request your details. Look for that message shortly.
So you’re aware for the future, you should be able to send information to moderators here on the forum via the “Private Message” button in our signatures. If not seeing that option, be sure to log into your account and then click the moderator’s username to the left of their post to see their “About” page. Once there, select “Send this user a private message.”