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Posts: 1
Registered: ‎01-05-2018

Worst Delivery Service Possible

This is now the second time over a month that Best Buy was supposed to deliver and install a dryer and brought a dryer that either had problems or it was not the dryer that was ordered. This has cost my tenant two days of work now and they are still dryerless. Not to mention that the original delivery was mid December and they never contacted me again about bringing a new one. They’ve essentially ripped me off for a dryer I have not received and cost my tenant time and money. Never ordering from Best Buy again.
Posts: 1,245
Topics: 8
Kudos: 103
Solutions: 62
Registered: ‎10-19-2017

Re: Worst Delivery Service Possible

Greetings, Sprtfrek10!


Welcome to the forum!


My apologies for the delayed response. We’ve been exceptionally busy due to the past holiday season and it is taking longer than I’d like to catch back up with everyone that’s come to us for help.


I apologize for the inconvenience this delivery has caused you and your tenants. I’m happy to forward your concerns to the warehouse to ensure they are scheduling within limits (for time and truck space), are making the customer aware of any delays, and ensure the right items are being delivered. I know it might not take back any time spent on this matter or make it better tight away, but I hope you can have a much better experience in the future.


Although you may have already made this purchase again elsewhere, I hope you love your purchase and that it makes the perfect addition to your home. I appreciate you taking the time to write us about this. Let me know if I can be of any further assistance.


Best wishes,

Deysha|Social Media Specialist | Best Buy® Corporate
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