07-31-2021 08:02 PM
We bought our dishwasher in 2017 and bought the 5 year geek squad protection. Jan 2021 it went out. What followed was a long and ridiculous process, which I won't go into here, but finally on July 4th, we recieved notice that Best Buy was going to replace it due to the lemon clause. On July 5th we ordered our replacement, and what is listed below is what we have gone through, all the way to today 7/31/2021 in which we still do not have an installed dishwasher:
08-01-2021 02:52 PM
Thank you for taking the time to connect with our team. It is always nice to hear from one of our loyal patrons, and this is a great place to come for support. I’m not a fan of washing dishes, so I understand you’re eager to have your new dishwasher installed. There is never an ideal time for a major appliance to fail, although I’m glad to know you had Geek Squad Protection (GSP) covering the device. That said, based on your description of events, the exchange process has not been as seamless as we would have hoped. I’d love to investigate this for you, as it is important this is ultimately resolved.
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08-02-2021 09:39 AM
I have private messaged you. But to be fari, I am continuing my issues below:
After chatting with an agent the next day 8/1/2021, they told us they would reschudule us for Friday August 6th from 8-12 pm. They also would refund us $100 back to our credit card, since we were having so many no shows/reschdules.
Then after the chat ended I got an email for the appointment for Aug 6th 12-8pm so later. Whatever fine. But now I am getting emails from best buy saying I do not have an appoinment and I need to call and reschedule.
My guess is I will have to reschedule this YET AGAIN.
08-02-2021 04:01 PM
Hello again, AStolarski13.
Thank you for the additional information. I’d like to review the order details, as it certainly sounds like you’re still in need of assistance. Your Private Message has been received. I will be connecting with you there. Please, keep an eye out for my response.