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Posts: 1
Registered: ‎04-19-2021

Worst Delivery Experience and Still No Refrigerator

OMS #1121017590296 I ordered a Smsung Side by Side Sku 6397591 in Jan and was told I would not have delivery until April (fine). April's delivery date came and the person who sold us the refrigerator did not include the ddetails or collect payment for moving the exisiting refrigerator to our garage. My next delivery date once all was corrected was today.......there was an attempt to delivery me a refrigerator that was not in thebox nor did it come with the instructions manual that any new refrigerator would (suspect used) we refused the delivery.


We still have no referigerator! This has been and awful experience with best buy and Im guessing they do not have the refrigeraor new in stock until July because that is what I see on the sight.

Posts: 161
Topics: 1
Kudos: 5
Solutions: 5
Registered: ‎11-12-2018

Re: Worst Delivery Experience and Still No Refrigerator

Hello, 4abells.


Thank you for joining us on the forums and contacting us regarding this situation.


Choosing new appliances can be an investment in your home, and I’m sad to hear that things have not gone as expected.


We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened.


To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.



Natalie|Social Media Specialist | Best Buy® Corporate
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