12-05-2018 09:05 AM
I wanted to take advantage of a Black Friday TV deal – and to make sure I did not mess anything up – I actually called the call center to place the order. Everything was going great, they took my address (billing and shipping), set up my delivery date, and charged me. Fast forward to delivery date – the truck driver calls me and says they are outside. I go outside, no one in sight. I confirm with them the address they have – wouldn’t you know it – the Best Buy agent put in the wrong address. Conveniently, when charging my credit card, they got the address exactly right! So I ask them to deliver it to the actual address – well ofcourse they can’t because they can only go to the address on the manifest – I would have to call in to change the address. So I call right away, and they tell me that because the TV is out for delivery, they can’t change anything until it comes back. So I call the next day – and that’s when the saga starts. Turns out Best Buy MARKED THE TV AS DELIVERED AND CLOSED THE ORDER!!! (in other words, lied about the fact that they delivered the TV to me). Now they have my money, I have no TV. So for the next 4 days, I call in 7 times – re explaining myself each time, each time they are ‘unsure’ what happened, and each time I get directed to another department in the call center. I called in 7 times in 4 days and have been put on hold over 14 hours!!!!!! I finally call the local best buy store – who arguably helped the most and ‘escalated’ my case – “I’d receive a call in 24-48 hours”. Guess what, no call, no proactive communication of any kind, no updates. So I call back again, and they have ‘escalated further’ and I am line to get my problem solved. A PROBLEM THAT WAS CAUSED PURELY BY BEST BUY – AND NOW I HAVE TO WAIT (for 2 weeks!!!!!). So I still have not heard, no updates of any kind – they have my money, have not delivered the TV and don’t seem to care at all to help.
…ICING ON THE CAKE…they took my original post down because I used one naughty word – and completely ignored the rest of my post – because obviously actual customer services and rectifying the issue is not the primary concern. This has been the worst experience I have ever had. Brick and mortar stores like Best Buy are at risk of going under, and you just can’t afford to be this poor at fixing a simple problem that was caused by you. Any, I repeat, ANY way to get my money back or the TV would be much appreciated. I hope this post complies with forum guidelines – or back to the 12+ hours of hold time I go.
12-08-2018 03:05 PM
12-09-2018 11:03 PM
It seems you first posted here about 3 days ago, with the holiday traffic the moderators seem to be about 5 days behind give or take. They should be by soon to assist. They can also take your complaint.
12-10-2018 08:50 AM
12-10-2018 07:21 PM
Hey Jdogg -
Thanks for letting me know man, all good though - I already filed a fraud claim with the BBB and my credit card company after not having any response or willingness to rectify the issue after 3 weeks -- thats after I proactively tried to contact Best Buy through the phone number over 20 times, more than 24 hours of hold time, 10 calls to a local store, 3 emails to my 'case manager' -- who was assigned to me despite being offline for more than 12 days -- as well as 10+ tags on a facebook post (you should check it out, doesnt seem like you have a lot of fans lately), and 3 messages on FB messenger...
You do get the award for the only person that has reached out to even remotely address my issue -- John from this forum did remove my original post because after all I posted -- he got to the very end and deleted my post for using 1 bad word -- but ignored the rest of the message. Like that is impressive amounts of not caring...you literally read the whole thing and still did nothing.
You guys are something else...