07-08-2020 06:16 AM
07-08-2020 01:22 PM
07-11-2020 01:43 PM
Welcome to our community, ealben.
I can think of little that would be as aggravating as having an important delivery not happen at the eleventh hour with a notification that the service would need to be rescheduled. Certainly it is not our objective to create such frustration and I most sincerely apologize for that having been the apparent outcome.
You mentioned in your follow up message that you had not yet received the call back you were anticipating. Did that call ever come and, if so, what was the result of that conversation?
07-11-2020 07:49 PM
07-12-2020 02:08 PM
Hi there, ealben,
Thank you for following up with John regarding your washer and dryer delivery. I hope you don't mind me jumping in here as he is currently unavailable. I'm sorry to hear that the unit was found to be backordered, causing trouble with the ability to perform the delivery as expected, and continued issues with support afterward. I would be delighted to see how I may assist with this, so please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way.