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Posts: 1
Registered: ‎11-14-2021

Worst Customer Service EVER!!!

I have now called into Customer Service 3 times this morning. Each time I get placed on hold while they research my case, then i get dropped or directed to a number that tells me to call back in. UGH!


I am an Elite Plus member with Best Buy. I purchased a full suite of new appliances on July 30. I have now received all with the exception of 2 items.  I was to received my stove yesterday. I received an email on Friday that stated my delivery time was between 9 am and 1 pm. No call, no delivery, just waited endlessly for the deliverly that never showed up! Then I logged into my best buy account and saw that it has been rescheduled for April 2, 2022!!! 


Another part of my order was the stove hood. It was supposed to be delivered on Oct 8, then got moved to Dec 2, then got moved to April 22, 2022.  Back then,  I called and said I was losing confidence in Best Buy as my kitchen remodel is basically done. I was assured that my stove was in the warehouse and would be delivered on Nov 13. I get the cargo delays, but my stove was in the warehouse, tagged to me. So what happened??? Did it go to someone else and I was bumped out 5 months? Is this how Elite Plus members are treated?


I am so frustrated with Best Buy, I have lost all faith in the delivery and customer service. I can't waste any more time calling in to Customer Service. Hopefully someone from Best Buy will see this and reach out to me. I just need to know what is going on with my orders. Simple, fact based information so I can plan my cooking life. 


Very unhappy and unsatisfied customer, 


Posts: 6,667
Topics: 227
Kudos: 556
Solutions: 339
Registered: ‎08-21-2017

Re: Worst Customer Service EVER!!!

Welcome, Lynda,


Thank you for taking the time to visit our community forums. Having gone without some kitchen appliances in the past, I know that it has a major impact every day so I can understand wanting to be sure of when these products will be available so you can back to normal life. I appreciate you letting us know about your experience and would be glad to see how I may be able to help.


Have you been able to get some more information since making this post? If not, I would be glad to take a look at your order to see if I can help clarify when these items will be available. I will need a bit more information so I can begin to review this. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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