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Posts: 1
Registered: ‎09-08-2021

Worse experience, so disappointed

I purchased the items using a joint account under my husband’s email: Washer and dryer, and a fridge.
The nightmare started the day of my first delivery date: delivery canceled without notifying the number I put on the order. Then I had to call and reschedule.

One week later, delivery came, with the dryer being broken, and the fridge broken during the moving, and delivery guy said: it’s just a part that you won’t be using. So doesn’t matter Smiley Happy

my floor, wall, door all damaged during the installation and moving, it’s a brand new home.

I contacted best buy that afternoon, saying first, please reschedule delivery as soon as possible because my tenants are moving in one week later. Agents online and from call, kept saying one thing: sorry can’t help, earliest date is Oct 11th, no other options. However, i do see availability on Sep 16th, using my own account. I would have been felt better even they just make a try to help.

That night, I called again, agents kept saying no, can’t help. So I moved on to my home damage. There is one agent: saying someone will call me within 24 hours, using my account number. I said that number is my husband’s, he is out of Country, can you call my number instead, he said no. Later I asked can I talk to you supervisor, just to Talk about my all day experience, nothing about you, he said my supervisor will do the same thing as me. Nothing else. I recommend you don’t. I insisted, he repeated. And he later said: I don’t want waste my supervisor’s time Smiley Happy. But I still insisted because that time I was really unhappy. He put me on hold, and that’s a hold forever. I said hello hello, so many times, no more answering the phone.

I was told by someone online that I will have call reach out for next steps within 24 hours. No call back.

I never received any online chat receipt even I’m sure I fill in a correct email address.

I now, have an opened claim, sent through email, ask me to call: but I have no confidence in communicating with Best Buy.

I now have a new delivery scheduled by myself, with earlier date, just by keeping refreshing website, but I have 0 confidence that the new item will be installed with no more issues.

My tenants are moving in very soon, my home is damaged, I have sore throat because of the long conversation and waiting. No one helped.
Posts: 279
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: Worse experience, so disappointed

Greetings, panpanpan.

Thank you for connecting with us through our Community Forums. Though we wish it were under other circumstances, we’re grateful that you’re notifying us of your experience. This is certainly not the type we wanted you to have.  The details that you’ve shared thus far is helpful. However, it is important for us to gather additional information to determine the best means to obtain a resolution. Would you share your name, phone and email with us privately, please?  Simply share that information securely by selecting the blue button next to my signature below.

We look forward to assisting you soon!

Wesley|Social Media Specialist | Best Buy® Corporate
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