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New Member
Posts: 6
Registered: ‎09-08-2021

Worse experience, so disappointed

I purchased the items using a joint account under my husband’s email: Washer and dryer, and a fridge.
The nightmare started the day of my first delivery date: delivery canceled without notifying the number I put on the order. Then I had to call and reschedule.

One week later, delivery came, with the dryer being broken, and the fridge broken during the moving, and delivery guy said: it’s just a part that you won’t be using. So doesn’t matter Smiley Happy

my floor, wall, door all damaged during the installation and moving, it’s a brand new home.

I contacted best buy that afternoon, saying first, please reschedule delivery as soon as possible because my tenants are moving in one week later. Agents online and from call, kept saying one thing: sorry can’t help, earliest date is Oct 11th, no other options. However, i do see availability on Sep 16th, using my own account. I would have been felt better even they just make a try to help.

That night, I called again, agents kept saying no, can’t help. So I moved on to my home damage. There is one agent: saying someone will call me within 24 hours, using my account number. I said that number is my husband’s, he is out of Country, can you call my number instead, he said no. Later I asked can I talk to you supervisor, just to Talk about my all day experience, nothing about you, he said my supervisor will do the same thing as me. Nothing else. I recommend you don’t. I insisted, he repeated. And he later said: I don’t want waste my supervisor’s time Smiley Happy. But I still insisted because that time I was really unhappy. He put me on hold, and that’s a hold forever. I said hello hello, so many times, no more answering the phone.

I was told by someone online that I will have call reach out for next steps within 24 hours. No call back.

I never received any online chat receipt even I’m sure I fill in a correct email address.

I now, have an opened claim, sent through email, ask me to call: but I have no confidence in communicating with Best Buy.

I now have a new delivery scheduled by myself, with earlier date, just by keeping refreshing website, but I have 0 confidence that the new item will be installed with no more issues.

My tenants are moving in very soon, my home is damaged, I have sore throat because of the long conversation and waiting. No one helped.
Posts: 346
Topics: 15
Kudos: 46
Solutions: 15
Registered: ‎02-08-2019

Re: Worse experience, so disappointed

Greetings, panpanpan.
 

Thank you for connecting with us through our Community Forums. Though we wish it were under other circumstances, we’re grateful that you’re notifying us of your experience. This is certainly not the type we wanted you to have.  The details that you’ve shared thus far is helpful. However, it is important for us to gather additional information to determine the best means to obtain a resolution. Would you share your name, phone and email with us privately, please?  Simply share that information securely by selecting the blue button next to my signature below.

We look forward to assisting you soon!

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎09-08-2021

Can someone help me with my open Claim that lasted for 3 months already???

Hi Bestbuy: I have had a worse experience for the past three months with Bestbuy and Sedgwick. I purchased a set of appliances from Bestbuy in Aug, a fridge, washer/dryer. Re-delivered three times, damaged my home two times, final delivery: damaged fridge again. No apologize. Agent pushing me around from agents to agent. I filed a claim to Sedgwick, three months passed, they didn't get my case handled, no one responded to my email, they have this bad customer service line that hung up on me all the time. I have 1: a damaged fridge at home 2: 900 dollars spent for damage repair. 3. busy work lift 4. disappointment on BestBuy; Pleeeeeese! Find someone who doesn't hang up on me, close my claim, give me an explanation why I was being pushed around so many times.

Best Buy Employee
Posts: 2,457
Registered: ‎01-09-2015

Re: Can someone help me with my open Claim that lasted for 3 months already???

Your original thread from September has Wesley-BBY offering to help, it was just awaiting your reply via private message. Have you already done that? If not, that’s where to begin. If you have, I’d still follow up there since there is already a line of communication open. Basically posting this new topic and in other customer’s threads is like moving back to step one.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 6
Registered: ‎09-08-2021

Re: Can someone help me with my open Claim that lasted for 3 months already???

Yes, Wesley gave me a number to call which transferred me to mail box all the time. Thank you for your help and suggestions.
Best Buy Employee
Posts: 2,457
Registered: ‎01-09-2015

Re: Can someone help me with my open Claim that lasted for 3 months already???

Then I would definitely follow up there instead of opening a new thread, that way you're not starting at step one again.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,542
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Can someone help me with my open Claim that lasted for 3 months already???

Hello again, panpanpan,

 

Thank you for visiting our community forums and providing an update on the status of your damage claim. Having had quite a few different products delivered to my home, I know that if any damaged occurred I would want to get it repaired as quickly as possible. I would be glad to see how I may be able to assist you in getting an update on the status of this claim.

 

Since it's been some time since we've heard from you, I will need to verify some information again. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Claim number

 

As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎09-08-2021

Re: Worse experience, so disappointed

Hi Andrew, I will send you a private message. In the meantime i would like to call out that I have sent my info many times, the latest conversation was couple of days ago.