09-08-2021 09:18 PM
09-12-2021 05:22 PM
Thank you for connecting with us through our Community Forums. Though we wish it were under other circumstances, we’re grateful that you’re notifying us of your experience. This is certainly not the type we wanted you to have. The details that you’ve shared thus far is helpful. However, it is important for us to gather additional information to determine the best means to obtain a resolution. Would you share your name, phone and email with us privately, please? Simply share that information securely by selecting the blue button next to my signature below.
We look forward to assisting you soon!
11-10-2021 08:28 PM
Hi Bestbuy: I have had a worse experience for the past three months with Bestbuy and Sedgwick. I purchased a set of appliances from Bestbuy in Aug, a fridge, washer/dryer. Re-delivered three times, damaged my home two times, final delivery: damaged fridge again. No apologize. Agent pushing me around from agents to agent. I filed a claim to Sedgwick, three months passed, they didn't get my case handled, no one responded to my email, they have this bad customer service line that hung up on me all the time. I have 1: a damaged fridge at home 2: 900 dollars spent for damage repair. 3. busy work lift 4. disappointment on BestBuy; Pleeeeeese! Find someone who doesn't hang up on me, close my claim, give me an explanation why I was being pushed around so many times.
11-10-2021 10:33 PM
11-11-2021 07:19 AM
Then I would definitely follow up there instead of opening a new thread, that way you're not starting at step one again.
11-11-2021 03:04 PM
Hello again, panpanpan,
Thank you for visiting our community forums and providing an update on the status of your damage claim. Having had quite a few different products delivered to my home, I know that if any damaged occurred I would want to get it repaired as quickly as possible. I would be glad to see how I may be able to assist you in getting an update on the status of this claim.
Since it's been some time since we've heard from you, I will need to verify some information again. Can you please send me a private message that includes your:
As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.
11-11-2021 03:31 PM