02-01-2019 07:16 PM
02-04-2019 04:15 PM - edited 02-04-2019 04:27 PM
It definitely appears there was some miscommunication that took place with your most recent installation attempt. I’m sorry this was your experience on your birthday weekend, and I appreciate the chance to take a closer look at this, here on the Best Buy forums.
I want to personally read over any notes or cases that have been opened up on your behalf. Realizing I cannot erase the past, I’m looking to see if we’re able to restore your faith in us that you once had, to make Best Buy your shopping destination once again.
Please send me a private message, by clicking the blue button in my signature line below, that contains your full name, phone number, email address, and order number you’re speaking about. If you have any cases readily available, please share these with me too! Hoping to work with you soon!