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Posts: 1
Registered: ‎11-13-2021

Wooden floor damage after fridge delivery



I got a fridge delivery fro, Best Buy about two weeks ago and the delivery guys insisted on pulling the fridge on the floor even though I mentioned this was likely to damage the floor. And of course it did. So it ruined my new flooring and that is way more expensive than the cost of the fridge itself. 

How can this issue be adressed?




Posts: 6,652
Topics: 227
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Registered: ‎08-21-2017

Re: Wooden floor damage after fridge delivery

Hello, fdubinsk,


Thank you for taking the time to stop by our community forums and letting us know about your delivery. Having had several deliveries to my home, I know that if any damage occurred I would want to start the repair process as quickly as possible. I'd be glad to help you look into get this process started.


Have you been able to create a damage claim since this delivery was completed? If not, I can certainly give you some more details on how to do so. So I can look into this on my end, can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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