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Posts: 1
Registered: ‎11-09-2020

Why does my order show complete when it is not?

I ordered a microwave with install on Labor Day. It was delivered but damaged/defective. The installer said it needed to be replaced.

After hours on hold with GS, a replacement was ordered a was to be installed on November 9th (unit was out of stock)

Unit shows up today 'oh, we are a delivery crew, not an install crew' - Nothing was delivered or picked up.

I get an email saying the issue is closed and resolved.


No, it is not. 


I call the store- nobody EVER answers. There is a pandemic currently so I can't just go to the store. 

I call Geek Squad like I'm supposed to but they can't help because of 'systems issues' (not the first time I've heard that calling them)

I try to chat via the website and "you've been disconnected' - totally useless!



This is ridiculous. Is there ANY way to get in contact with someone who can both understand the issue, take responsibility for it, and make it right??



Posts: 271
Topics: 10
Kudos: 49
Solutions: 1
Registered: ‎02-08-2019

Re: Why does my order show complete when it is not?

Hey there, jaymutz!


Thank you for joining our community here on the Best Buy Forums. I am sorry to hear that your microwave was not able to be installed at the same time it was delivered. Since reaching out, has the installation also been completed? If not, I am happy to look into this further for you!



Jenni|Social Media Specialist | Best Buy® Corporate
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