11-09-2020 04:29 PM
I ordered a microwave with install on Labor Day. It was delivered but damaged/defective. The installer said it needed to be replaced.
After hours on hold with GS, a replacement was ordered a was to be installed on November 9th (unit was out of stock)
Unit shows up today 'oh, we are a delivery crew, not an install crew' - Nothing was delivered or picked up.
I get an email saying the issue is closed and resolved.
No, it is not.
I call the store- nobody EVER answers. There is a pandemic currently so I can't just go to the store.
I call Geek Squad like I'm supposed to but they can't help because of 'systems issues' (not the first time I've heard that calling them)
I try to chat via the website and "you've been disconnected' - totally useless!
This is ridiculous. Is there ANY way to get in contact with someone who can both understand the issue, take responsibility for it, and make it right??
11-17-2020 11:44 AM
Hey there, jaymutz!
Thank you for joining our community here on the Best Buy Forums. I am sorry to hear that your microwave was not able to be installed at the same time it was delivered. Since reaching out, has the installation also been completed? If not, I am happy to look into this further for you!