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Posts: 1
Registered: ‎11-30-2018

Who can I contact about this issue?

I would like to express my disappointment in the service that best buy has provided. We have purchased numerous products from best buy to furnish our home and this is unacceptable. My fiance and I had to take half days from work for the initial delivery of our hood and stove, which was Nov 20th. The time frame was scheduled to be between 7am-10am. The delivery people did not show up, and did not even have the courtesy to pick up the phone and let us know what was going on. After calling multiple people from best buy we were told we have to reschedule because even best buy could not get a hold of the driver. We wanted the following friday Nov 30th for a delivery in which we would have to take another half day. They opened a case for us and said we would recieve a phone call and email to schedule and discuss compensation. We revieved nothing. I then had to go to best buy and talk to a manager of appliances and they escalated the case yet again. We finally recieve a phone call and the best employee says they cannot deliver on the friday we tried to reschedule to, the same friday a previous best buy employee said was available. Another wasted half day for us. Instead he gives us a date of Dec 4. We told the employee we still wanted friday because we already took half of the day off and he said he will try, and call us back to talk to his manager to see if they can squeeze us in, and also talk about compensation for all of the half days we had to take and time wasted. He never called, a few days later we recieved an email confirming the Dec 4th appt we never agreed to. After, my fiance and I decided to just bite the bullet and try to get Dec 4th off as well. Then today, Best buy calls and says we have no installation scheduled, the Dec 4th appt does not even have installation, just delivery. So the best buy employee tries to schedule Dec 11th, saying that the new appliances will just stay in our house while waiting for installation. So on top of best buy expecting us to take off 2 days total from work they want us to have appliances hanging around our house for 1 week. When they did not inform us that it was seperate appts because our initial appt had delivery and installation on the same day yet because of best buys third party’s neglegiance we are paying for the consquences. We wanted the stove because we were hosting a thanksgiving party and now all of that is long gone and we would be lucky to even have it by Christmas the way things are going now. We are so frustrated with Best Buys service we would rather return the stove and purchase it somewhere else who has better delivery and customer service. If that is the case we are most definitely making all of our future purchases elsewhere. Please let me know how this situation can be resolved, what compensation you can provide, or direct me to who I can speak to for getting my money back.

Thank You,

Jarell
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Registered: ‎07-23-2018

Re: Who can I contact about this issue?

Hi there, Jarell.

 

Thanks for reaching out to us regarding your recent appliance purchase. That type of delivery is clearly something that you must plan for, and hearing you experienced some delays is never the experience we would have wanted. I noticed you also sent a private message, so I will be responding there shortly to collect more details to allow us access to your order. Our team will be glad to see how we can further assist you.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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