07-26-2020 01:28 PM
07-31-2020 03:23 PM
Welcome to our Best Buy forum community! We know that it's a big deal to purchase new appliances and a TV, so we're honored that you decided to place your order with us! That said, it hurts me to hear that your shopping experience hasn't been the stress-free one we intended.
As someone who usually counts down the days until a new product arrives, I can imagine how I would feel if I got a TV, only to learn that it was out of stock, and there would be a delay before the order could be fulfilled. That sounds less than ideal, so I can certainly understand why you'd want to know your options at this point.
I'd be happy to take a look into this, and see what options we might have to turn this around. For me to get started, can you please use the "Private Message" option in my signature below to send over your full name, phone number, email address and order number?