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New Member
Posts: 2
Registered: ‎07-20-2020

Where is my dishwasher?

[ Edited ]

I purchased a dishwasher and refrigerator on 6/25/2020, order number {removed per forum guidelines}.  They were supposed to be delivered on July 3rd.  The refrigerator was delivered on July 3rd although for some reason your system says it was delivered on the 12th.  They told me the dishwasher was not available because it was in transit.  They rescheduled for July 6th.  I received a text that I needed to reschedule a third time so I rescheduled for the 13th. Then, I was asked to reschedule again to the 14th on the evening of the13th I received a call that they needed to reschedule again and it was rescheduled to the 20th.  I asked if they actually had the dishwasher and was told it should be in the warehouse between the 15th and 17th.  

 

On the 14th two delivery men came to my house to install the dishwasher.  They were under the impression that the dishwasher was at my house.  I told them it was not and that is was supposed to be delivered on the 20th.

 

Today, July 20th, I received a call from the delivery men asking me if I had the dishwasher at my house.  They show that I have an installation scheduled but do not have the dishwasher on their truck.

 

I have yet to be able to find a person at Best Buy who can help me find out where my dishwasher is located.

 

Can you tell me who I can contact to find my dishwasher?

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Posts: 5,347
Topics: 168
Kudos: 436
Solutions: 247
Registered: ‎08-21-2017

Re: Where is my dishwasher?

Good afternoon, kdecker,

 

Welcome to our community forums. I would be more than happy to help you take a closer look into this order and see how I can help you get this order completed. 

 

I will need a bit more information so I can begin to review this. Can you please send me a private message including your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you so I can further assist you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-20-2020

Re: Where is my dishwasher?

There were two other messages left by Allison-BBY, but I can no longer find them.  Anyway, Joy from Geek Squad Client Services was able to resolve the issue and my dishwasher has been delivered.

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Posts: 957
Topics: 42
Kudos: 174
Solutions: 35
Registered: ‎11-23-2018

Re: Where is my dishwasher?

That's great to hear!

 

Thanks for sharing this update, and I hope you've been enjoying your new dishwasher. Please don't hesitate to reach back out to us here on the forum with any future questions or concerns.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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