06-20-2020 09:41 PM
Only the sketchiest of businesses make it so that a customer has no email resources to write a complaint too. Not surpsingly I have messaged 4 "Senior Social Media Secialists" at "Best Buy Corporate" over the past two weeks and it probably won't be shocking to guess how many answers I've received.
Can someone please post an email that that allowed their voice to be heard? I'd like to send receipt attachments and an explanation via writing. The last time I called customer service my experience would have been more satisying if a donkey answered the phone, rather than the pineapple I talked to.
Lastly, I'm fairly certain requesting an email is approprite in preference to blasting my business on a community forum.
06-20-2020 10:50 PM
I noticed this is the first time you've made a post. I'm not even sure they respond to unsolicited direct messages, generally you post your issue and when they reach your post they respond. If it requires personal details like order numbers, full names, or addresses they will then take it to direct messages.
If it pertains to a particular store, you can always use the email link on that store's BestBuy.com page. If you're trying to reach customer service, there is the 1-888 number. If you'd like to reach the corporate team, the moderators here work from corporate. Posting it here in your topic would be a way to get that heard, email doesn't work well on this scale. If you wish to keep it private, then they will request that when they reach your post. They are currently assisting customers who posted on or around June 7th.
06-21-2020 07:23 AM
Thank you for taking the time to answer my inquiry. I don't know what your obligation to this board is but I am more impressed with your work ethic than just about anyone else I've encountered in this organization.
You are correct, that was my first post but hardly my first inquiry. It is unbelievably childish to make customers who pay thousands of dollars for products go to a public forum to air their dirty laundry and vie for the attention of a "social media specialist". Not even a customer service specialist?! It's mind boggling.
For the record, I am not a keyboard warrior. I wish I had a professonal representative of the company to talk too. Clearly Best Buy avoids confrontation by making people jump through hoops to resolve a problem. I imagine many people give up at some point through frustration, confusion and lack of resources. I can't imagine this tactic will contribute to the continued success or longevity of this business.
It's entertaining that the "specialists" get to pick and choose who they reply too. I wish I had that liberty at my job as well. It would be interesting to see how fast a "specialist" called in a complaint because I didn't respond to their call for help because....well, because I didn't feel like it, or because there's a pandemic, or because they didn't go to a message board and beg first.
What a disgusting business model.
Have a great day jdogg836 and thanks again!
06-30-2020 05:05 PM
Welcome to the forum, and thank you for your patience as you awaited our reply. As you can see, we are a bit backed up due to higher than normal volumes. I understand you're looking for assistance with an issue. At this time, there would not be an email I can provide, but our team operates out of the Corporate Office and is entrusted to handle concerns brought to our attention through these channels. If you prefer to keep things private, please feel welcome to send me a private message with your name, phone number, email address, and description of your concern.