Delivery & Installation

[hyme407]

I purchased a $1200 barbecue from Best Buy one 800 number. I had to wait a week for delivery OK in this environment I guess that’s fine. With the drivers got here the BBQ was Not assembled. The driver said he was aware and that he wasto do it in Home. That in itself seems ridiculous because these things take a couple hours to put together. The driver took everything out of the box scratched his head for 15 or 20 minutes and they came to the door and told me he had no idea how to put this together. I was told Best Buy team put a charcoal barbecue together in front of this third-party company and consider them to be trained.
I called the Best Buy 800 number and was assured that they would send somebody fully trained to my home one week later. On the scheduled day to arrive to gentleman showed up that had never put one of these together before. They explained how they were supposed to install appliances and put together furniture but this was not in their job realm.
Once again I called Best Buy 800 number who also has no idea what they’re doing. After going round and round I decided to have them just pick up the barbecue and I would purchase it elsewhere. They told me I would have to call back the next day to get refunded for the delivery charge. They call this delivery charge Best Buy total tech. They are selling this hard but in my experience it has not worked out.
I called back the next day now they’re telling me I have to wait till the item is picked up before they will refund my total check charge of $200. I am an elite or possibly super elite member of whatever club you have going on there a Best Buy. If this is how you treat valued customers I would hate to see how you treat people who just walked off the street. I have no idea what happened to this company but it’s gone way downhill. You cannot even call the store. If you do they loop you back to the one 800 number . Very disappointing

[Rich-BBY Retired: Social Media Specialist]

Hello, hyme407, and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Having a negative experience with an installation is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,