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Posts: 1
Registered: ‎01-04-2019

Water damage to house after Best Buy dishwasher install

[ Edited ]

We purchased a Bosch dishwasher from Best Buy in mid-November 2018 and had Best Buy do the install because they had a free install promotion at the time.  A 2-man Best Buy crew did the diswasher install just before Thanksgiving 2018.  They connected the electrical and water connections on the back of the dishwasher and pushed the unit back under the countertop.  They ran a quick test run after pushing the diishwasher under the countertop and everything seemed okay.


On 12/22/2018, we discovered severe water damage in the corner of our living room, right behind a wall from the dishwasher in the kitchen.  Best Buy sent a second crew out to inspect the diswasher on 12/27/2018 and they confirmed that the dishwasher water line was leaking a lot and it is a line that is constantly on.  They stated the first crew did not push a washer in the water line all the way in, so the washer did not have a good seal in the connection.  They also stated the first crew should have run the test before pushing the diswasher under the countertop so they would have easily seen the leak.


Since 12/24/2018, I've exchanged numerous voicemail messages with a claims representative with Sedgewick, Best Buy's insurance company.  I also have emailed times to schedule a call in the future and have received no response from Sedgewick.  I have yet to speak with someone from Sedgewick.


I want to speak with someone immediately as I want to start repairing the damage caused by Best Buy as the water damage has resulted in mold growth and I have kids and a dog living in the house.


Please advise immediately.


David {removed per forum guidelines}



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Re: Water damage to house after Best Buy dishwasher install

Hello David,


Welcome to our community, though I certainly wish it were under happier circumstances. Anytime I've gotten new appliances, it has been a cause for celebration and delight as my life had become just a titch better. Certainly what you've described is the polar opposite of my experience and i apologize for your having to cope with such a situation.


I'd like to look into this for you and get in touch with Sedgwick on your behalf, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt
  • Your Sedgwick Claim ID number


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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