09-06-2020 01:41 PM
Your third party installer damaged my 80 year old mother's line while installing her washing machine. Please contact me as soon as you can as she has drenched drywall and mold and needs to get the issue remediated as soon as possible. She should not have to pay to correct this issue.
09-10-2020 04:33 PM
Hi, kwhittaker, and welcome to our online community!
Thank you for contacting us on the forum for support. I hate to hear about the damage that occurred during your mother's washing machine installation. This is definitely not the kind of experience we want for our customers, and we want to make sure this situation is handled properly moving forward.
I recommend filing a claim with Sedgwick Claims Management Services, Inc. They are the insurance company that underwrites Best Buy claims for property damage that may occur during home deliveries or installations. To file a new damage claim, please connect with Sedgwick Claims Management Services, Inc at (800) 620-7409. Once your claim has been opened, you should be able to call (855) 832-1338 between 8 a.m. - 4 p.m. CT, Monday-Friday, to get updates on your claim status.
Hope this helps,