05-20-2019 08:49 AM - last edited on 05-20-2019 11:37 AM by JJ-BBY
05-20-2019 12:19 PM
Good morning, tk6214,
I'm thankful you had the opportunity to share this with us on the Best Buy forums! I'm sorry to hear this was your experience with our 3rd party contractor, but I'm glad to see that you're following the appropriate steps to get this escalated to the correct support teams.
Continue to work with the store and Sedgwick, and know we'll be here if you have any questions along the way!