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Posts: 2
Registered: ‎01-25-2019

Water damage, 66 days of mold, and no response from Sedgwick

What was supposed to be a great new Bosch dishwasher experience is now a nightmare.  This is an update to my husband DavidM22's earlier post (no longer visible).


CAVEAT EMPTOR:  consumers beware, Best Buy's lack of ownership over their and their third party's faulty installation of our new dishwasher on Nov. 21 has caused us harm.  The water leak went undetected for one month and significant damage occurred.  Installers revisited and confirmed it was their fault.  There is confirmed mold growth and yet Best Buy's referral to Sedgwick for insurance claim handling has gone absolutely nowhere.  Request for calls have been ignored.   66 days of mold in our home does not seem to be concerning to anyone involved, but the quickest response is on this public forum.  When it's public, it's important.  I call that bad business.  


With our concern and frustration reaching new heights, the lack of responsiveness from Sedgwick and the "we don't handle customer complaints" from the Honolulu Best Buy, this is a failure on many levels.


In the future we will be shopping elsewhere with much success.


Posts: 2,332
Topics: 96
Kudos: 250
Solutions: 107
Registered: ‎10-19-2017

Re: Water damage, 66 days of mold, and no response from Sedgwick

Hi KatM,


Welcome and thanks for reaching out to us on the Best Buy forum! It certainly sounds like your family’s dishwasher installation service didn’t go the way we would like. Best Buy strives to provide exceptional service in all our lines of business and it sounds like that may not have happened in your situation, for which I’m quite apologetic.


As you mentioned you couldn’t find DavidM22’s previous post, I just wanted to quickly let you know it’s still available. You can see it here. If your husband has still been having a difficult time getting in touch with Sedgwick to speak to them about the existing claim, we would be happy to see what we can do to assist in getting him in touch with that team. For us to do that, please have him send me a private message from his existing forum account with the following:

  • His full name
  • His phone number
  • His email address
  • His Sedgwick Claim ID number

I hope to hear from DavidM22 soon!


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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