Delivery & Installation

[bstarling406]

Today we had a washer dryer delivered. They were supposed to install the washer, however, while removing the old washer the installer cracked my piping causing damages. Who do I talk to about being reimbursed for damages caused by them?

[bstarling406]

Looking for a response for this. 

[AndrewB-BBY Social Media Specialist]

Good morning, bstarling406,

Welcome back to our community forums and thank you for letting us know about your order. Having had several appliances delivered to my home, I know that if any damage took place I would want to get on the path to getting this repaired as quickly as possible. I would certainly be glad to give you some information on this process as well as see how if I may be able to provide any additional assistance.

We have a dedicated team that can provide assistance with appliance orders. We ask that you contact them within 15 days of your delivery date at (800) 304-1259 between 8 a.m. and 9 p.m. CT, 7 days a week.

Have you been able to get in touch with this team? If not, I'd like to see what I may be able to do to help on my end. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

I look forward to hearing back from you so I can see what options are available to review this order and delivery.